You can visit our extensive library of FAQ’s to see if your question is common to other members and has been answered.


For additional support, you can call our world-class Heroic Support Team at 1-877-784-5744 whenever you need a hand, or e-mail them directly at support@shiptime.com.


We built ShipTime with a focus on offering the best customer service. When you call, you'll be connected to a real human at ShipTime, and we will quickly answer your questions. If necessary, we will work things out with the courier on your behalf.