When a parcel goes missing, couriers make every effort to locate it through a comprehensive trace process. This involves auditing the parcel's journey and conducting a detailed search within the courier’s network. Here’s what you need to know about the tracing process and what to expect:

How Tracing Works

  1. Audit of the Parcel's Journey:

    • The courier reviews the shipment's route and scans to pinpoint where it may have gone off track.

  2. Detailed Search Across the Network:

    • The courier conducts a thorough search to locate the missing parcel. To aid in this process, you’ll need to provide:

      • A detailed description of the outer packaging (e.g., box size, color, labels).

      • A description of the contents (e.g., type, size, or value of items).

  3. Trace Duration:

    • Traces may take up to 30 days to complete as couriers search for the parcel.

  4. Conversion to a Missing Claim:

    • If the parcel is not located within this timeframe, the courier will escalate the trace into a missing claim, initiating the process for reimbursement or resolution.

Stay Optimistic!

Many parcels are successfully recovered during the trace process, so don’t lose hope. Couriers are dedicated to finding your shipment and resolving the issue as quickly as possible.

For additional support, ShipTime’s Heroic Support™ Team is here to assist you throughout the tracing process and beyond. Contact us via:

Let ShipTime help you navigate parcel tracing with confidence!

About ShipTime:

Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates with the Top National Couriers. We provide a best in class shipping platform packed with features and backed by our legendary Heroic Support™ team.


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