ShipTime Canada Inc.
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1-877-784-5744
Knowledge base
General
FAQ
52
What is ShipTime?
What do I need to use ShipTime?
What is ShipCash?
What can I ship?
Where can I Ship?
See all 52 articles
Claims
Claims
5
How can I see the status of my claim with ShipTime insurance?
Do I need to submit paperwork for a claim?
Will my information be secure during the claims process?
How long will my claim take?
Why is a trace necessary for lost shipments?
How-To
Payments
3
How do I pay for my shipments?
Does ShipTime offer collect or Cash-On-Delivery (C.O.D) Services?
Will I be notified of all charges placed on my credit card?
Signing Up
2
How do I sign up for ShipTime?
How long after I sign up before I can ship?
Shipping
35
What is Bring Your Own Rates (BYOR)?
How do I link my own carrier account to ShipTime?
How do I enable or disable carriers from rating?
How do I obtain my FedEx API credentials?
Can I submit a bulk shipment order?
See all 35 articles
Technical Support
Support
16
Who do I contact if I have a problem with a shipment or with the ShipTime website?
Do you have an API to integrate with?
Do you have any shopping cart plugins?
How do I delete an address book entry?
How can I delete multiple address book entries at once?
See all 16 articles
Account Settings
8
Are any reporting features available?
Can I export and save my shipment history data?
Can I set up multiple users?
How do I update the status of a user?
Should I create an account for each employee at my company?
See all 8 articles
Help With This Page
Page Feedback
27
Orders Help Page
Manage Store Help Page
Rewards Help Page
My Info Help Page
Boxes Help Page
See all 27 articles
en Freshchat category
Sign Up for PaidShipping
2
How long after I sign up before I can ship?
How do I sign up for PaidShipping?
ShipTime Account Settings
8
How do I update the status of a user?
How long is shipment and payment information kept on ShipTime?
Can I get tracking information via e-mail?
Are any reporting features available?
How do I set up a default broker?
See all 8 articles
PaidPayments Reports
0
ShipTime FAQ
32
Setting up Real-Time Rates for a New WooCommerce Store
Is there tax on International Shipments?
Was the correct tax applied on my shipment?
Setting up Real-Time Rates for an Existing Shopify Store
What do I need to use ShipTime?
See all 32 articles
Shipping with ShipTime
32
Can I ship internationally?
Will I ever need to contact couriers directly?
Can I get a refund for a missed pickup?
Do you have LTL/Freight?
What is an adjustment?
See all 32 articles
ShipTime Claims
5
Do I need to submit paperwork for a claim?
How long will my claim take?
Will my information be secure during the claims process?
How can I see the status of my claim with ShipTime insurance?
Why is a trace necessary for lost shipments?
ShipTime Payments
3
Will I be notified of all charges placed on my credit card?
How do I pay for my shipments?
Does ShipTime offer collect or Cash-On-Delivery (C.O.D) Services?
ShipTime Pricing
2
2. Do I really only get charged for my label?
1. What does ShipTime cost?
PaidShipping Payments
3
Will I be notified of all charges placed on my credit card?
Does PaidShipping offer collect or Cash-On-Delivery (C.O.D) Services?
How do I pay for my shipments?
PaidPayments General
27
Why am I unable to sign in to my account?
What really happens when you process a credit card?
How do I setup my tax rate?
How do I edit the Invoice and Receipt message?
What is a Card-Not-Present Transaction?
See all 27 articles
Getting Started with ShipTime
0
PaidPayments Virtual Terminal
7
What is a Sale?
How do I setup a Subscription for a customer?
What is an Autorization, Capture, or Void?
How do I send an Invoice to a customer?
How do I process a transaction with the virtual terminal?
See all 7 articles
Shipping with PaidShipping
29
What is an adjustment?
Does PaidShipping produce all necessary documents for international shipments?
Do I need to fill out a commercial invoice to ship international?
How can I track my shipment?
My invoice says Base & Fuel, what does this mean?
See all 29 articles
PaidShipping Support
7
Can I edit a contact?
Can I bill duty and taxes to someone other than the shipper or consignee?
How do I delete an address book entry?
Do you have any shopping cart plugins?
How can I delete multiple address book entries at once?
See all 7 articles
ShipTime Support
12
How do I install the bridge connector for Magento stores?
How do I obtain my Magento API Credentials?
Can I bill duty and taxes to someone other than the shipper or consignee?
How do I install the bridge connector on my Woocommerce store?
How do I install the bridge connector for Opencart?
See all 12 articles
PaidShipping Account Settings
8
How do I update the status of a user?
Are any reporting features available?
Can I set up multiple users?
Should I create an account for each employee at my company?
How do I set up a default broker?
See all 8 articles
PaidShipping Frequently Asked Questions
24
Is there tax on International Shipments?
How are taxes calculated?
What’s the difference between a ‘Ground’ and ‘Express’ service?
Do you have a Shipping API to integrate with?
What is an HTS Code, and how do I find the appropriate code for my shipment?
See all 24 articles
Sign Up for ShipTime
2
How long after I sign up before I can ship?
How do I sign up for ShipTime?
Paid General
1
Signing up for Paid.com
PaidShipping Claims
4
Why is a trace necessary for lost shipments?
How long will my claim take?
Do I need to submit paperwork for a claim?
Will my information be secure during the claims process?
