FAQ

What is ShipTime?
ShipTime is an all-in-one shipping platform where you can process and manage your shipments in one convenient location. ShipTime’s easy to use tools make pr...
Wed, 20 Feb, 2019 at 5:38 PM
What do I need to use ShipTime?
There are only two things you need in order to use ShipTime! Internet Access A Printer With just these two items, you can start managing your shipme...
Fri, 22 Feb, 2019 at 5:22 PM
What is ShipCash?
ShipCash is a fund where you can add money to pay for all of your shipping expenses from one place! ShipTime allows you to easily top off your ShipCash acco...
Fri, 22 Feb, 2019 at 5:24 PM
What can I ship?
Practically anything!* We offer courier shipments up to 150 lbs, domestically or anywhere in the world. We also have services for: Courier Paks and e...
Wed, 20 Feb, 2019 at 5:45 PM
Where can I Ship?
For courier shipments, you can ship from anywhere in Canada to anywhere in the world, domestically and internationally. You can also process inbound shipmen...
Tue, 19 Feb, 2019 at 3:59 PM
How do I know if my shipment processed?
To find out if your shipment processed, you can search in your history and tracking to see if a shipment went through. If you can’t find the shipment you’re...
Tue, 19 Feb, 2019 at 6:27 PM
Why is the weight on my label different than what I input?
Certain couriers such as Canpar will put the dimensional weight on their labels instead of the actual weight. As long as your shipment details were input cor...
Wed, 20 Feb, 2019 at 6:21 PM
How can you offer such low rates?
We have partnered with the best couriers in North America, allowing us to achieve the lowest possible rates on behalf of our clients. It's thanks to our...
Thu, 7 Mar, 2019 at 6:00 PM
What is dimensional weight?
Dimensional weight is a way for the couriers to calculate the maximum weight of a box based on its size. This is calculated based on a mathematical formula ...
Wed, 20 Feb, 2019 at 6:23 PM
Can I process ShipTime shipments without using the Internet?
Unfortunately No – ShipTime is built to make things easier and put you in control by having everything you need in one convenient place, and shipping is done...
Tue, 19 Feb, 2019 at 4:01 PM