A guarantee is a money-back guarantee. We can never guarantee that a shipment will not be delayed. If a guaranteed shipment is delayed, we can request a refund on the cost of shipping. The refund only applies to delays within the courier’s control. 


Be sure to check the “Shipment Options” when choosing a courier. ShipTime makes it easy to see which services are guaranteed or not.



Guaranteed Service Failures (GSR) 


A guarantee is a money-back guarantee. We can never guarantee that a shipment will not be delayed. If a guaranteed shipment is delayed, we can request a refund on the cost of shipping. The refund only applies to delays within the courier’s control. 


Non-guaranteed services:

  • ANY ground services

  • Loomis Express 18:00 

  • DHL Express Worldwide

  • ALL LTL services


Weather Delays 


The courier is responsible for the safety of their employees as well as the packages tendered to them. In order to prevent loss or damages and ensure the safety of their employees, services may be interrupted or delays may occur as the result of a storm or inclement weather. If this happens, delayed shipments will not be refunded. 


Circumstances Beyond the Courier’s Control 


If a shipment is delayed, lost. or damaged as a result of any of the following circumstances, they will not be eligible for refund.

  • inadequate or incorrect markings or address on the Bill of Lading, 

  • acts of God

  • perils of the air

  • weather conditions

  • mechanical delays

  • disruptions in air or ground transportation networks

  • acts of public enemies

  • public health crises

  • quarantine

  • war

  • strikes or other labour disruptions (of any entity including vendors, suppliers or customers), 

  • terrorism, riots or civil commotion

  • acts of public authorities (including customs or health officials) with actual or apparent authority

  • customs clearance delays

  • import/export documentation deficiencies or Shipments requiring extraordinary handling, documentation or routing.