FAQ

Do you have an app?
ShipTime does not currently have an app for iOS or Android. We have striven to use the latest and greatest in web technologies so our application is mobile ...
Wed, 20 Feb, 2019 at 5:52 PM
Can I ship dangerous goods through ShipTime?
No. We’re not able to ship dangerous goods at this time. You will need to make alternate arrangements for these shipments. 
Wed, 20 Feb, 2019 at 5:53 PM
Can I ship to PO Boxes through ShipTime?
The couriers in our system do not have access to PO Boxes. Please follow-up with your receiver to get a physical ship to address. 
Tue, 19 Feb, 2019 at 5:26 PM
What’s the difference between a ‘Ground’ and ‘Express’ service?
Ground and Express is usually (but not always) the difference between guaranteed and not-guaranteed. It usually depends on where you’re shipping. ShipTi...
Thu, 7 Mar, 2019 at 6:00 PM
Do all users share the same address book?
Yes, all users under the same account will share the same address book.
Wed, 20 Feb, 2019 at 1:59 PM
How many addresses can I store in my address book?
There is no limit, however keeping a lean address book is recommended to keep the shipping process efficient.
Wed, 20 Feb, 2019 at 2:18 PM
How can I find my Invoice?
Invoices can be found by expanding the Manage section in the sidebar. Then select Invoices. 
Wed, 20 Feb, 2019 at 6:04 PM
Why is my invoice not opening?
Invoices need to open in a new window. Please update your browser settings to allow pop-ups for: https://app.shiptime.com You may find walkthrough guide...
Wed, 20 Feb, 2019 at 6:06 PM
How are taxes calculated?
Sales tax is a regular fact of life in Canada. It can be tricky when it comes to shipping as the tax is applied based on the destination province. If you ar...
Mon, 17 Jun, 2019 at 1:37 PM
Do the rates include taxes?
To view applicable taxes on a rate when comparing shipping options, roll over the details icon to view a complete breakdown of taxes and other surcharges. Y...
Wed, 20 Feb, 2019 at 2:26 PM