FAQ

Was the correct tax applied on my shipment?
On domestic shipments traveling between provinces, the tax of the destination province always applies. All of the information you need in regard to Canadian...
Wed, 20 Feb, 2019 at 6:10 PM
Is there tax on International Shipments?
Duties and Taxes may apply on any international shipment whether your shipping to or from Canada. Many factors including the type of product, the country it...
Thu, 7 Mar, 2019 at 6:07 PM
What does it mean if a shipment is guaranteed?
A guarantee is a money-back guarantee. We can never guarantee that a shipment will not be delayed. If a guaranteed shipment is delayed, we can request a ref...
Thu, 7 Mar, 2019 at 6:13 PM
Can I see rate comparisons when I ship?
Yes, that's the whole idea! Create a shipment, and then select the best rate for the job from all available couriers and options. 
Thu, 7 Mar, 2019 at 6:14 PM
What is an HS Code, and how do I find the appropriate code for my shipment?
HS Codes are short for Harmonized Commodity Description & Coding System. These codes are used to describe the class of product that you are shipping int...
Thu, 7 Mar, 2019 at 6:14 PM
COVID-19 Delivery Protocols
Our courier partners have remained operational while they continue to assess the situation. Please be aware, for the safety of our customers and the deliver...
Wed, 1 Apr, 2020 at 11:17 AM
Where is the nearest carrier location?
To find the nearest carrier location, click on the the link below for the carrier you are looking for: Canpar Locator Dicom Terminal Locations Loomis ...
Tue, 26 May, 2020 at 12:40 PM
Peak Surcharge Season Continues
Surcharge shipping fees are at peak season once again. November and December is the time of year shipping and sorting facilities are just as bustling as sho...
Tue, 19 Jan, 2021 at 10:24 AM
Delays & Service Guarantees
URGENT ALERT: All couriers have advised that due to high-shipment demand, truck & personnel shortages, and continued health & safety measures that a...
Wed, 3 Mar, 2021 at 11:02 AM
Setting up Real-Time Rates for an existing WooCommerce store
Setting up Real-Time Rates for an existing WooCommerce store   Log in to your account at https://app.shiptime.com   Click on     Click  ...
Wed, 20 Jan, 2021 at 11:37 AM