FAQ

What are Vague Commodity Descriptions?
Attached is a list of commodity descriptions considered vague by the U.S. Bureau of Customs and Border Protection.
Wed, 13 Mar, 2024 at 6:17 PM
What is ShipAudit?
ShipAudit is an automated shipment auditing service for Bring Your Own Rate (BYOR) accounts that submits claims on your behalf. It detects everything from i...
Mon, 6 May, 2024 at 3:06 PM
What is Uber Direct?
ShipTime has partnered with Uber to provide same day parcel delivery services in Canada and the USA for a flat fee! This service supports local deliveries u...
Fri, 3 May, 2024 at 4:41 PM
Paperless Commercial Invoice
We now offer Paperless Commercial Invoice!  This is available for UPS and FedEx only, and it is available for most destinations. In this scenario, the C...
Thu, 5 Sep, 2024 at 10:43 AM
Purolator Peak Season Surcharge 2024
From November 3, 2024, through January 18, 2025, a Peak-Season surcharge will apply to all carrier parcels requiring special handling or delivered to a resi...
Tue, 29 Oct, 2024 at 6:14 PM
All Couriers Peak Season Surcharge 2024
Canpar / Loomis: From November 1, 2024, through January 13, 2025, a Peak-Season surcharge will apply to all Canpar/Loomis parcels requiring special han...
Tue, 29 Oct, 2024 at 6:17 PM