Shipping

What's the best way to process a shipment?
Processing a shipment with ShipTime is a breeze! To process a shipment, log into your account and choose from one of the three options available under S...
Thu, 7 Mar, 2019 at 6:20 PM
How do I get my shipment to the courier?
During the shipment creation process, you have the choice between a pick-up or a drop-off. Choose either Pickup and select pickup times, or choose Drop-...
Thu, 7 Mar, 2019 at 6:26 PM
Does ShipTime capture POD (Proof-Of-Delivery) information?
Yes, we do! This information, once made available by the courier, is visible by viewing the shipment using our History & Tracking tool and clicking the ...
Thu, 7 Mar, 2019 at 6:27 PM
Can I create a Return Shipping Label?
Yes, of course! You can easily create a return shipping label for a parcel to be picked up at a different address and shipped back to you by inputting the s...
Thu, 7 Mar, 2019 at 6:27 PM
Can I repeat a past shipment?
Yes, you can! In History & Tracking, or on the Dashboard for your most recent shipments, you have an option to repeat any past shipment. Just find the s...
Thu, 7 Mar, 2019 at 6:27 PM
How do I order supplies?
ShipTime can order for you, free of cost, supplies from the couriers. You just need to reach out to our support team, and we can order courier packs, envelo...
Wed, 20 Feb, 2019 at 8:55 PM
How many times does the courier pick up each day?
This one depends on the courier you choose. Dicom, Canpar, and Loomis for example pick up once per location per day. 
Wed, 20 Feb, 2019 at 9:00 PM
Can I see more information about my pick-ups?
Yes!  First, Login to ShipTime Select Tools, then select My Pickups You can also see pickups scheduled for today directly on the Dashboard. 
Wed, 20 Feb, 2019 at 9:06 PM
What happens if my shipment wasn't picked up?
Please contact our support team for assistance regarding missed pickups. Our Heroic Support Team is available at 1-877-784-5744, or via e-mail at support@sh...
Thu, 7 Mar, 2019 at 6:28 PM
Can I get a refund for a missed pickup?
Unfortunately not. Courier guarantees only apply once a shipment has been picked up. They do not apply to pick-up requests. 
Thu, 7 Mar, 2019 at 6:29 PM