Shipping

What do I do if I'm not selling anything that I ship?
You’ll still need to create a commercial invoice. You can specify in the description field, the reason for the shipment along with the description of the it...
Wed, 20 Feb, 2019 at 2:42 PM
What is an adjustment?
An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment ...
Thu, 7 Mar, 2019 at 6:31 PM
My invoice says Base & Fuel, what does this mean?
This means that the base and fuel amounts of a shipment changed. This is the core cost of a shipment. If shipment details change, the amount of the base &am...
Thu, 7 Mar, 2019 at 6:34 PM
Can I request a refund for an adjustment charge?
Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call ...
Thu, 7 Mar, 2019 at 6:35 PM
How long do I have to cancel a shipment?
You can cancel a shipment in your account the same day it’s created.  To cancel a shipment: From the sidebar, go to Manage and then select History ...
Wed, 20 Feb, 2019 at 2:58 PM
Can I request a refund for a late shipment?
If you selected a guaranteed service when you processed your shipment, you can request a refund as long as the delay was not one of the courier's exclu...
Thu, 7 Mar, 2019 at 6:35 PM
If I already have discounted rates negotiated with a courier, can I use that discount on ShipTime?
Depending on the size of your business, we do offer services with discounted rates.     If you have rates negotiated with a courier, you may find ShipTime...
Thu, 7 Mar, 2019 at 6:16 PM
Will I ever need to contact couriers directly?
You will not need to contact the couriers directly! ShipTime takes the confusion out of dealing with multiple couriers. If you have a question or concern, p...
Thu, 7 Mar, 2019 at 6:17 PM
Does ShipTime produce all necessary documents for international shipments?
For international shipments, ShipTime will collect the necessary information and automatically create your commercial invoice – a required document for cros...
Fri, 14 Jun, 2019 at 4:07 PM
Are brokerage charges included in the rates I see?
For courier shipments, brokerage charges are included for most express services. For certain ground services, note that you may get charged brokerage fees i...
Mon, 25 Feb, 2019 at 2:11 PM