Shipping

Can I set a default address for my shipments?
Yes! Any address book contact can be set as your default ship-from address. To setup a default Ship From address: After selecting the Address Book s...
Fri, 22 Feb, 2019 at 12:35 PM
How do I ship to a contact in my address book?
Your address book is built right into the shipping tool! You can call up contacts simply by entering the first few letters of their name or company addr...
Fri, 22 Feb, 2019 at 12:34 PM
How can I track my shipment?
You can track a shipment online in your account from History & Tracking. This can be accessed in the sidebar under the Manage section, by selecting Hist...
Fri, 22 Feb, 2019 at 11:40 AM
Does ShipTime capture POD (Proof-Of-Delivery) information?
Yes, we do! This information, once made available by the courier, is visible by viewing the shipment using our History & Tracking tool and clicking the ...
Thu, 7 Mar, 2019 at 6:27 PM
Do you have LTL/Freight?
We do! You can ship up to 6 pallets in an LTL freight order. You just need to select LTL Freight as your package type.  The maximum dimensions for LTL s...
Tue, 9 Jun, 2020 at 2:40 PM
What if there’s a mistake on my label?
If your shipment has not yet been picked up, you can cancel and re-do the shipment with the correct information. If it has already been picked up, the c...
Thu, 7 Mar, 2019 at 6:29 PM
Can I get a refund for a missed pickup?
Unfortunately not. Courier guarantees only apply once a shipment has been picked up. They do not apply to pick-up requests. 
Thu, 7 Mar, 2019 at 6:29 PM
What happens if my shipment wasn't picked up?
Please contact our support team for assistance regarding missed pickups. Our Heroic Support Team is available at 1-877-784-5744, or via e-mail at support@sh...
Thu, 7 Mar, 2019 at 6:28 PM
Can I see more information about my pick-ups?
Yes!  First, Login to ShipTime Select Tools, then select My Pickups You can also see pickups scheduled for today directly on the Dashboard. 
Wed, 20 Feb, 2019 at 9:06 PM
How many times does the courier pick up each day?
This one depends on the courier you choose. GLS Group, Canpar, and Loomis for example pick up once per location per day. 
Tue, 5 Oct, 2021 at 2:07 PM