Shipping

What is Bring Your Own Rates (BYOR)?
ShipTime's technology platform now empowers you to Bring Your Own Rates (BYOR)! Would you prefer to use your own carrier account numbers, but still...
Fri, 26 Mar, 2021 at 7:21 PM
How do I link my own carrier account to ShipTime?
ShipTime allows you to Bring Your Own Rates (BYOR), which enables you to use your own direct carrier account numbers but still utilize our cutting-edge tech...
Fri, 26 Mar, 2021 at 7:17 PM
How do I enable or disable carriers from rating?
To enable or disable carriers: Login to your ShipTime account On the left hand side, select Carriers Click the toggle button to turn on or off any...
Fri, 26 Mar, 2021 at 6:41 PM
How do I obtain my FedEx API credentials?
How to obtain your FedEx API credentials Go to http://www.fedex.com/developer Click the "Sign Up or Log In" link on the top menu on the righ...
Thu, 23 Jul, 2020 at 4:58 PM
Can I submit a bulk shipment order?
Batch shipments are a great way to save even more time on your shipments! The Formatting Instructions tab in this sheet will guide your through how to crea...
Fri, 3 Dec, 2021 at 1:08 PM
Are brokerage charges included in the rates I see?
For courier shipments, brokerage charges are included for most express services. For certain ground services, note that you may get charged brokerage fees i...
Mon, 25 Feb, 2019 at 2:11 PM
Does ShipTime produce all necessary documents for international shipments?
For international shipments, ShipTime will collect the necessary information and automatically create your commercial invoice – a required document for cros...
Fri, 14 Jun, 2019 at 4:07 PM
Will I ever need to contact couriers directly?
You will not need to contact the couriers directly! ShipTime takes the confusion out of dealing with multiple couriers. If you have a question or concern, p...
Thu, 7 Mar, 2019 at 6:17 PM
If I already have discounted rates negotiated with a courier, can I use that discount on ShipTime?
Depending on the size of your business, we do offer services with discounted rates.     If you have rates negotiated with a courier, you may find ShipTime...
Thu, 7 Mar, 2019 at 6:16 PM
Can I request a refund for a late shipment?
If you selected a guaranteed service when you processed your shipment, you can request a refund as long as the delay was not one of the courier's exclu...
Thu, 7 Mar, 2019 at 6:35 PM