Shipping
You can cancel a shipment in your account the same day it’s created. To cancel a shipment: From the sidebar, go to Manage and then select History ...
Wed, 20 Feb, 2019 at 2:58 PM
Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call ...
Thu, 7 Mar, 2019 at 6:35 PM
This means that the base and fuel amounts of a shipment changed. This is the core cost of a shipment. If shipment details change, the amount of the base &am...
Thu, 7 Mar, 2019 at 6:34 PM
An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment ...
Thu, 7 Mar, 2019 at 6:31 PM
You’ll still need to create a commercial invoice. You can specify in the description field, the reason for the shipment along with the description of the it...
Wed, 20 Feb, 2019 at 2:42 PM
Yes - This is the minimum paperwork required to ship internationally. This is mandatory unless you are shipping documents in a courier pak or envelope. Certa...
Wed, 20 Feb, 2019 at 2:39 PM
Duties and Taxes may apply on any international shipment whether you're shipping to or from Canada. Many factors including the type of product, the cou...
Thu, 7 Mar, 2019 at 6:31 PM
For courier shipments you do not need to provide a broker. The courier will act as your broker. On certain Express shipments (DHL & FedEx), the brokera...
Fri, 29 May, 2020 at 5:08 PM
Yes. You can ship from Canada to over 200 countries and territories. You can also ship from these international locations back into Canada.
Wed, 20 Feb, 2019 at 2:36 PM
You can save an address book two different ways: When processing a shipment, you can save the address by simply selecting the Save To Address Book check...
Fri, 22 Feb, 2019 at 11:46 AM