What if there’s a mistake on my label?
If your shipment has not yet been picked up, you can cancel and re-do the shipment with the correct information. If it has already been picked up, the c...
Thu, 7 Mar, 2019 at 6:29 PM
Do you have LTL/Freight?
We do! You can ship up to 6 pallets in an LTL freight order. You just need to select LTL Freight as your package type.  The maximum dimensions for LTL s...
Tue, 9 Jun, 2020 at 2:40 PM
How can I track my shipment?
You can track a shipment online in your account from History & Tracking. This can be accessed in the sidebar under the Manage section, by selecting Hist...
Fri, 22 Feb, 2019 at 11:40 AM
How do I ship to a contact in my address book?
Your address book is built right into the shipping tool! You can call up contacts simply by entering the first few letters of their name or company addr...
Fri, 22 Feb, 2019 at 12:34 PM
Can I set a default address for my shipments?
Yes! Any address book contact can be set as your default ship-from address. To setup a default Ship From address: After selecting the Address Book s...
Fri, 22 Feb, 2019 at 12:35 PM
How do I add contacts to the address book?
You can save an address book two different ways: When processing a shipment, you can save the address by simply selecting the Save To Address Book check...
Fri, 22 Feb, 2019 at 11:46 AM
Can I ship internationally?
Yes. You can ship from Canada to over 200 countries and territories. You can also ship from these international locations back into Canada.  
Wed, 20 Feb, 2019 at 2:36 PM
Do I need a broker to ship internationally?
For courier shipments you do not need to provide a broker. The courier will act as your broker. On certain Express shipments (DHL & FedEx), the brokera...
Fri, 29 May, 2020 at 5:08 PM
Will Duties and Taxes apply to international shipments?
Duties and Taxes may apply on any international shipment whether you're shipping to or from Canada. Many factors including the type of product, the cou...
Thu, 7 Mar, 2019 at 6:31 PM
Do I need to fill out a commercial invoice to ship international?
Yes - This is the minimum paperwork required to ship internationally. This is mandatory unless you are shipping documents in a courier pak or envelope. Certa...
Wed, 20 Feb, 2019 at 2:39 PM