Can I request a refund for a late shipment?
If you selected a guaranteed service when you processed your shipment, you can request a refund as long as the delay was not one of the courier's exclu...
Thu, 7 Mar, 2019 at 6:35 PM
How long do I have to cancel a shipment?
You can cancel a shipment in your account the same day it’s created.  To cancel a shipment: From the sidebar, go to Manage and then select History ...
Fri, 14 Jan, 2022 at 2:13 PM
Can I request a refund for an adjustment charge?
Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call ...
Thu, 7 Mar, 2019 at 6:35 PM
My invoice says Base & Fuel, what does this mean?
This means that the base and fuel amounts of a shipment changed. This is the core cost of a shipment. If shipment details change, the amount of the base &am...
Thu, 7 Mar, 2019 at 6:34 PM
What is an adjustment?
An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment ...
Thu, 7 Mar, 2019 at 6:31 PM
What do I do if I'm not selling anything that I ship?
You’ll still need to create a commercial invoice. You can specify in the description field, the reason for the shipment along with the description of the it...
Wed, 20 Feb, 2019 at 2:42 PM
Do I need to fill out a commercial invoice to ship international?
Yes - This is the minimum paperwork required to ship internationally. This is mandatory unless you are shipping documents in a courier pak or envelope. Certa...
Wed, 20 Feb, 2019 at 2:39 PM
Will Duties and Taxes apply to international shipments?
Duties and Taxes may apply on any international shipment whether you're shipping to or from Canada. Many factors including the type of product, the cou...
Thu, 7 Mar, 2019 at 6:31 PM
Do I need a broker to ship internationally?
For courier shipments you do not need to provide a broker. The courier will act as your broker. On certain Express shipments (DHL & FedEx), the brokera...
Fri, 29 May, 2020 at 5:08 PM
Can I ship internationally?
Yes. You can ship from Canada to over 200 countries and territories. You can also ship from these international locations back into Canada.  
Wed, 20 Feb, 2019 at 2:36 PM