What If There’s a Mistake on My Label?


Mistakes on shipping labels can happen, but ShipTime is here to help you correct them promptly and efficiently. Whether your shipment has not yet been picked up or is already in transit, there are steps you can take to rectify the situation.


Correcting Label Mistakes Before Pickup

If your shipment has not yet been picked up, you can easily cancel and repeat the shipment with the correct information. Here’s how:

  1. Login to ShipTime:

    • Access your ShipTime account and navigate to the shipment in question.

  2. Cancel the Shipment:

    • Cancel the incorrect shipment to prevent it from being picked up with the wrong details.

  3. Repeat the Shipment:

    • Create a new shipment with the correct information. This ensures that your package is labeled accurately before it is picked up by the courier.

Correcting Label Mistakes After Pickup

If your shipment has already been picked up and there is a mistake on the label, the courier will attempt to correct the details to the best of their ability. Here’s what you need to know:

  1. Courier Corrections:

    • The courier will try to update the incorrect information during transit. However, this may result in an adjustment charge for the correction.

  2. Delivery Address Errors:

    • If the delivery address is wrong, it is crucial to contact ShipTime’s support team immediately to get the details corrected as soon as possible.

Contacting ShipTime Support

For any label mistakes, especially if the shipment is already in transit, contact our Heroic Support Team™ for assistance:

  • Phone Support: Call us at 1-877-784-5744. Our support team is available Monday to Friday from 8:30 AM to 8 PM EST to help you with any corrections.
  • Email Support: Email us at support@shiptime.com with the details of the mistake and the correct information. Our team will work with the courier to update the shipment details.

Why Correcting Label Mistakes Is Important

Accurate Delivery: Ensuring that the shipping label has the correct information is vital for accurate and timely delivery of your package.


Avoiding Additional Charges: Correcting mistakes before pickup can help you avoid adjustment charges that may occur when couriers need to make corrections during transit.


Maintaining Customer Satisfaction: Accurate shipments help maintain customer satisfaction by ensuring that packages arrive at the correct destination without unnecessary delays.

Mistakes on shipping labels can be corrected efficiently with ShipTime. If your shipment has not yet been picked up, cancel and repeat the shipment with the correct information. If it has already been picked up, contact our Heroic Support Team™ immediately to correct the details. Whether the shipment is in transit or still with you, ShipTime is committed to helping you ensure accurate and timely deliveries.


Optimize your shipping process with ShipTime and take advantage of our comprehensive support services to handle any shipping label errors. Contact us today to resolve any issues and keep your shipping operations running smoothly.