Setting up your My Info section properly ensures that your shipping labels, invoices, and communications are accurate and seamless. Here’s how to complete your basic contact setup in ShipTime:
Basic Contact Details
Company Name:
Enter the company name you want displayed on your shipping labels, invoices, and communications.
Not a business? Check the Not a Business box to default to showing only your First Name and Last Name instead.
Primary Email:
This is the main email address where you will receive important ShipTime communications and shipment updates.
Accounting Email:
Enter a specific email address to receive all billing and invoice notifications (this can be different from your primary email).
First Name / Last Name:
Enter your personal contact name or the primary contact for your company.
Phone Number:
Provide a valid phone number for shipping contacts and courier communication if needed.
Address Details and Shipping Preferences
Residential Checkbox:
Check this box if your shipping address is residential by default.
Important: Incorrectly marking a commercial address as residential (or vice versa) may result in an adjustment fee by the carrier.
Default Ship From Address:
Enter the primary shipping address that will be automatically populated when you quote shipments.
This saves time when processing orders and ensures consistency.
Full Address Details:
Ensure your street address, city, province/state, postal/zip code, and country are entered accurately for shipping purposes.
Why Set Up Your My Info Correctly?
Smooth Quoting and Shipping: Save time by having your shipping details pre-filled.
Accurate Invoicing and Notifications: Ensure all shipment updates and invoices are sent to the right contacts.
Avoid Adjustment Fees: Properly identify your address type to prevent courier surcharges.