ShipTime makes managing claims quick and straightforward, offering fast resolutions and enhanced protection through ShipTime Insurance. Here's how you can check the status of your claim and leverage ShipTime’s insurance benefits.
Steps to Check Your Claim Status
1 - Log in to Your ShipTime Dashboard
Go to ShipTime Login and access your account.
2 - Navigate to Manage, History & Tracking
Select Manage from the top menu, then click on History & Tracking.
Enter the ShipID of the shipment in question to locate the details.
3 - View Claim Status
Choose the Claim Status option to review the progress of your claim.
4 - Track Your Claim Online
For quick updates, input your claim number (e.g., STXXX-############) in the Claim Status Link provided.
The Benefits of ShipTime Insurance
ShipTime Insurance is designed to simplify and accelerate the claims process while offering cost-effective protection for your shipments:
Faster Claims Processing: Most claims through ShipTime Insurance are resolved within two weeks, significantly faster than the 30-60 days often required by carriers.
Discounted Rates: Save up to 50% on insurance costs compared to standard carrier rates.
Comprehensive Coverage: ShipTime Insurance protects both the value of your shipment and, when selected, the shipping cost itself.
Streamlined Claims: Submit and track your claims easily online with support from our Heroic Support™ Team.
Need Further Assistance?
For all other claims, you can:
Check the Status of Your Ticket: Access our Help Center to view updates.
Contact Heroic™ Support: Our dedicated team is available via:
Phone: 1-877-784-5744
Email: support@shiptime.com
Why Choose ShipTime Insurance?
ShipTime Insurance is more than just a safeguard—it's a smarter way to ship. With discounted rates, faster resolutions, and comprehensive protection, you can ship confidently knowing your business is backed by unparalleled support.
About ShipTime:
Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates with the Top National Couriers. We provide a best in class shipping platform packed with features and backed by our legendary Heroic Support™ team.
You can sleep easy with ShipTime’s best-in-class customer care. Our bilingual team is available by phone, live chat, or email Monday – Friday from 8:30AM to 8PM EST.