Support

Who do I contact if I have a problem with a shipment or with the ShipTime website?
You can visit our extensive library of FAQ’s to see if your question is common to other members and has been answered. For additional support, you can c...
Thu, 7 Mar, 2019 at 6:36 PM
Do you have an API to integrate with?
Yes, ShipTime does have a developer API. ShipTime recommends working with a developer to integrate the API. The sandbox credentials are provided, howev...
Wed, 20 Feb, 2019 at 6:29 PM
Do you have any shopping cart plugins?
Keep watching your email over the next few months regarding eCommerce store integrations. All information on supported platforms and details will be provide...
Thu, 7 Mar, 2019 at 6:37 PM
How do I delete an address book entry?
Address book contacts can easily be removed individually or in bulk.  To delete an address book entry: Access your address book in the Manage section ...
Wed, 20 Feb, 2019 at 6:01 PM
How can I delete multiple address book entries at once?
Address book contacts can easily be removed individually or in bulk. To delete multiple address book entries: Access your address book in the Manage s...
Thu, 7 Mar, 2019 at 6:37 PM
Can I edit a contact?
To Edit a contact: Access your address book in the Manage section in the sidebar and select Address Book. Search for the contact you would like to...
Thu, 7 Mar, 2019 at 6:37 PM
Can I bill duty and taxes to someone other than the shipper or consignee?
Currently there are only two options available for who can pay the duties and taxes on shipments processed by ShipTime – the shipper or the company/person re...
Thu, 7 Mar, 2019 at 6:15 PM