Why is a trace necessary for lost shipments?
Created by: Dave Wilson
Modified on: Wed, 20 Feb, 2019 at 3:06 PM
This is part of the process when a shipment may be lost in transit. Traces can take extra time because the courier will conduct a search throughout their network to locate a parcel. The courier won’t proceed with a missing claim until this process has been completed and a shipment is officially declared lost. Parcels are sometimes recovered during the trace process.
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