Yes! If you believe an adjustment charge was incorrectly applied to your shipment, you can request a refund by opening a dispute with ShipTime. Our team is here to help address and resolve any concerns about adjustment charges.
What is an Adjustment Charge?
An adjustment charge is an additional fee applied to your shipment after it has been processed. These charges are typically assessed by the courier and can occur due to:
Incorrect Dimensions or Weight: If the actual package size or weight differs from what was declared at the time of booking.
Address Corrections: Fees for incomplete or incorrect shipping addresses.
Additional Services: Charges for services such as residential delivery, liftgate usage, or other unforeseen requirements during delivery that were not listed prior.
Couriers apply these charges to reflect the accurate cost of shipping based on their policies.
How to Dispute an Adjustment Charge
Contact Our Heroic Support™ Team
Phone: Call us at 1-877-784-5744.
Email: Send your inquiry to support@shiptime.com.
Provide Shipment Details
Include your Ship ID or Tracking Number and explain why you believe the adjustment is incorrect.
Resolution Process
Our team will review your case, collaborate with the courier if necessary, and provide updates throughout the process.
With ShipTime’s Heroic Support™, you can confidently resolve any concerns related to your shipments. We are dedicated to providing transparency and ensuring that all adjustments are fair and accurate.
For further assistance or to dispute an adjustment charge, contact us today!
About ShipTime:
Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates with the Top National Couriers. We provide a best in class shipping platform packed with features and backed by our legendary Heroic Support™ team.
You can sleep easy with ShipTime’s best-in-class customer care. Our bilingual team is available by phone, live chat, or email Monday – Friday from 8:30AM to 8PM EST.