Facing challenges with modifying your shipment's pickup time? You're not alone. Certain couriers, like FedEx and Nationex, operate with standard pickup windows, but ShipTime provides flexibility for other couriers. Learn how to manage your pickup schedule, discover adjustable options, and resolve potential issues with our Heroic Support™ team.
Understanding Standard Pickup Windows for FedEx and Nationex
FedEx and Nationex have fixed pickup windows, typically from 9:00 AM to 5:00 PM. Unfortunately, these windows cannot be modified when scheduling pickups. Additionally, FedEx Ground and Nationex shipments cannot be scheduled for same-day pickup; the earliest pickup available is the following business day.
Adjustable Pickup Windows with Other Couriers
The good news is that other couriers supported by ShipTime, such as Canpar and Loomis, offer the option to modify pickup windows within a specific timeframe. While this feature provides greater flexibility, it’s important to note:
No Guarantee on Specific Times: Even with a requested timeframe, couriers may not always meet the exact time due to operational constraints, but they will do their best.
Error Messages: If there’s an issue with the entered pickup details, you will receive an error message.
What to Do if You Encounter Issues
If you experience difficulties scheduling or modifying a pickup time, ShipTime’s Heroic Support™ team is here to help! Contact us at:
Phone: 877-784-5744
Email: support@shiptime.com
We’ll assist in troubleshooting the issue and ensure your shipping process runs smoothly.
Why FedEx and Nationex Have Fixed Pickup Times
FedEx and Nationex adhere to fixed pickup schedules to streamline operations and manage large volumes of shipments. While this rigidity can be inconvenient, it ensures a reliable service for all customers.
Tips for Scheduling Flexible Pickups
Plan Ahead: Schedule pickups in advance, especially for carriers like FedEx and Nationex with limited options.
Use Flexible Couriers: If adjustable windows are a priority, opt for carriers like Canpar or Loomis.
Communicate Specific Needs: When entering a pickup window, provide clear details to minimize potential issues.
ShipTime’s Heroic Support™—Your Partner in Shipping
ShipTime is dedicated to simplifying your shipping experience. From helping you schedule pickups to resolving errors, our Heroic Support™ team is available to assist. Reach out anytime for quick, reliable support.
Ready to simplify your shipping? Explore ShipTime's flexible options and schedule your next pickup today. If you have questions or encounter challenges, our Heroic Support™ team is just a call or email away!
About ShipTime:
Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates with the Top National Couriers. We provide a best in class shipping platform packed with features and backed by our legendary Heroic Support™ team.
You can sleep easy with ShipTime’s best-in-class customer care. Our bilingual team is available by phone, live chat, or email Monday – Friday from 8:30AM to 8PM EST.