ShipTime Canada Inc.

The dashboard section (accessible through the sidebar) will provide you with insights into your shipping activities.  In History & Tracking...

Currently there are only two options available for who can pay the duties and taxes on shipments processed by ShipTime – the shipper or the company/person re...

Yes, of course! You can easily create a return shipping label for a parcel to be picked up at the original destination address and shipped back to the picku...

Currently there isn't an option to export shipment history. This feature is coming soon!

Unfortunately not. Courier guarantees only apply once a shipment has been picked up. They do not apply to pick-up requests. 

Tracking information is sent in our Notification and Confirmation e-mail notices. A request for both of these notices can be made at the time of shipment v...

Unfortunately No – ShipTime is built to make things easier and put you in control by having everything you need in one convenient place, and shipping is done...

Yes, you can! In History & Tracking, or on the Dashboard for your most recent shipments, you have an option to repeat any past shipment. Just find the s...

If you selected a guaranteed service when you processed your shipment, you can request a refund as long as the delay was not one of the courier's exclus...

Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call ...