ShipTime Canada Inc.

Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call ...

Ground services unfortunately are not eligible for refunds If you selected a Guaranteed or Express service when you processed your shipment, you can req...

Shippers in Quebec please refer to coverage options by clicking here Insuring your shipment is the best way to ease the worry of what will happen if ...

If you see a fee charged to you for $9.75, this is most likely a charge by Nationex for cancelling a shipment during pickup. This can also be applied af...

To update the default card: Sign into your ShipTime account In the upper right hand corner, go to Settings, and select Payments Click on the optio...

Payment Terms ShipTime by default provides Services on a pay per shipment basis.  For members that are shipping more than 10 shipments a month, we a...

Here at ShipTime, we generally grant credit to select accounts with a high volume of shipping. Our billing cycle is weekly from 12:01 AM on Sunday to midnig...

Fuel surcharges are based on the price of diesel fuel and can vary from week to week. The carriers use a formula based on a percent of the total shipping co...

ShipTime offers credit for select customers.  Our billing cycle is weekly from 12:01 AM on Sunday to midnight on Saturday with invoices generated on Monday ...

When adding a credit card for the first time, you will need to authenticate your account by using a two-factor authentication method (2FA). You will rec...