FAQ

Current U.S. Tariff Changes & What We Know So Far
Overview There have been significant developments in U.S. import tariff policy that may affect cross-border shipments. Recent events have created uncertain...
Tue, 3 Mar, 2026 at 11:08 AM
Return & Repair - International shipments
When shipping items for Return & Repair, it's important to accurately specify this in your shipment details and to provide necessary supporting docu...
Tue, 23 Jun, 2026 at 3:44 PM
How to Change Your Shipping Label Size
You can customize the default label size for shipping labels generated directly from your ShipTime account in Preferences. This is useful if you print l...
Thu, 18 Jun, 2026 at 1:04 PM
Shipping to Europe: Canada Post Service Update
Effective July 1, 2026, the European Union (EU) introduced new customs regulations for commercial shipments entering EU member countries. As a result, Cana...
Tue, 14 Jul, 2026 at 5:40 PM
What is Scan-based Billing?
Create labels today. Pay only when they ship. Scan-Based Billing is a shipping billing method where the shipping charges are billed only after ...
Tue, 11 Aug, 2026 at 11:20 AM
Changes to U.S. Duties & Taxes for Canada Post Shipments (Effective July 24, 2026)
The United States has updated its import requirements for shipments entering the country through Canada Post. As a result, some shipments destined for the U...
Mon, 27 Jul, 2026 at 5:58 PM
How to Prepare and Upload CPSC Compliance Documents for U.S. Shipments
Starting July 8, 2026, importers of certain regulated consumer products entering the United States must electronically submit certificate information to the...
Fri, 31 Jul, 2026 at 4:34 PM
Why GST and HST May Appear as Separate Tax Lines on Canada Post Shipments
If your Canada Post shipment includes both a GST and an HST tax line, it does not mean you were taxed twice. When a shipment includes a pickup service, the ...
Thu, 30 Jul, 2026 at 11:06 AM
U.S. Section 338 Tariff Changes for Certain Canadian-Origin Products
Important Update – August 20, 2026 The United States previously announced new tariffs affecting certain Canadian-origin products imported into the U.S.,...
Thu, 20 Aug, 2026 at 4:13 PM