FAQ

Understanding ShipTime's Product Library
The Product Library on ShipTime is a convenient feature that allows you to store detailed product information, such as HS codes, country of origin, quantity...
Tue, 16 Jul, 2024 at 3:19 PM
Specifying Non-Sale/Non-Resale Items in Your ShipTime Shipment
When shipping items that are not intended for sale or resale, it's important to accurately specify this in your shipment details. Follow these steps to ...
Tue, 16 Jul, 2024 at 3:23 PM
How to Properly Attach a Commercial Invoice for International Shipping
A commercial invoice is a crucial document required for the export and import clearance process in international shipping. This document is used by customs ...
Tue, 16 Jul, 2024 at 3:26 PM
What Are Key International Shipping Terms?
Navigating the world of international shipping can be complex. Understanding key terms is essential for smooth and efficient shipping operations. Here’s a g...
Thu, 20 Feb, 2025 at 2:04 PM
Why You Can’t Update Your Pickup Time: FedEx, Nationex, and Custom Options Explained
Facing challenges with modifying your shipment's pickup time? You're not alone. Certain couriers, like FedEx and Nationex, operate with standard pic...
Thu, 20 Feb, 2025 at 2:07 PM
I'm getting an error when trying to place an International shipment with DHL
When attempting to place an international shipment with DHL and receive the error, "Error - Error in parsing api response. Report it to customer suppor...
Thu, 9 Jun, 2022 at 4:25 PM
How to Automatically Add Shipping Costs to Your Insured Shipments
ShipTime makes it easy to protect both your shipment value and shipping costs in case of unexpected issues. With our automatic shipping cost insurance featu...
Fri, 21 Feb, 2025 at 11:20 AM
Saturday Delivery Services
ShipTime has released a new feature for shipping with your favourite carriers, Saturday (Weekend) Delivery! When checked, your package will be delivered...
Fri, 10 May, 2024 at 10:20 AM
Shipping Insurance Options for Quebec
Important update on changes to our shipping insurance policies affecting Quebec-based shippers.  Effective July 28th, 2023 to remain compliant with Queb...
Thu, 3 Aug, 2023 at 3:40 PM
ShipTime Supports Canada Post Carbon Neutral Shipping for Greener Deliveries
At ShipTime, we’re committed to helping businesses not only ship smarter but also ship greener. Through our partnership with Canada Post, you can now enjoy ...
Fri, 21 Feb, 2025 at 11:23 AM